PaintedPortfolio—Shipping, Returns & Refund Policy
Last updated: October 2026
At PaintedPortfolio, our products are made to order especially for you. Because we work with specialist production partners, production and delivery times can vary slightly by product.
Shipping
Production and delivery times
Most orders are produced and delivered within approximately 7–10 business days. Some products may have different production or delivery times; where applicable, this will be shown on the product page.
During busy periods, holidays, or circumstances outside our control, orders may take a little longer.
Once tracking information is available, you'll receive details so you can follow your order's progress.
Where we ship
PaintedPortfolio currently ships to addresses within the United States only.
Shipping costs
We offer free standard shipping on orders of $35 or more.
For orders under $35, the applicable shipping charge will be shown at checkout before you complete your purchase.
Please check your shipping address
Please check your shipping address carefully before placing your order.
Because orders are sent to production shortly after purchase, we cannot guarantee that an address can be changed once an order has been submitted. We cannot provide a replacement or refund when an order is delivered to an incorrect address supplied by the customer.
If you notice an error immediately after ordering, please contact us as soon as possible at hello@paintedportfolio.com and we'll do our best to help.
Made-to-Order Products
PaintedPortfolio products are made to order rather than held as ready-made inventory.
For this reason, we do not accept returns or exchanges for:
- Change of mind
- An incorrect size, color, design, or personalization selected by the customer
- Buyer's remorse
Please check your product selection and any personalization carefully before completing your order.
Damaged, Defective or Incorrect Items
We want you to be happy with your PaintedPortfolio purchase. If your order arrives damaged, defective, incorrectly printed, or you receive the wrong item, please contact us within 14 days of delivery.
Email hello@paintedportfolio.com and include:
- Your order number
- A brief description of the problem
- Clear photographs showing the item and the issue
Please keep the product and its packaging while we review your claim, as additional photographs or information may be required.
Once we've reviewed the problem, we'll arrange an appropriate replacement or refund where the claim is approved.
Please don't return a damaged or defective item unless we specifically ask you to do so.
Lost or Missing Orders
If your tracking shows that your order has been delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors who may have accepted the package.
If the package still cannot be found, contact us at hello@paintedportfolio.com and we'll help investigate.
If tracking stops updating for an unusually long period, please contact us so we can check the shipment with our production and delivery partners.
Refunds
Where a refund is approved, it will be issued to the original payment method.
After we process the refund, the time it takes to appear in your account will depend on your bank or payment provider.
Exchanges
Because our products are made to order, we do not offer direct exchanges.
If there is a production fault, damage, or another problem with your order, please contact us using the process above and we'll work with you to put it right.
Questions?
If you have any questions about an order, shipping, or this policy, please contact:
